Privacy Policy

This Privacy Policy is designed to inform users of Prime DataQ Health, LLC (formerly known as Wiseman Innovations, LLC) (“DataQ”) websites, mobile application, browser extension, software and services (collectively, the “Service”) about how we gather and use personal information collected by us in connection with your use of the Service. You may have been invited to use, download or install the Service from a third-party as part of a clinical care initiative, or you may have subscribed or downloaded and installed the Service for your practice’s use. This Privacy Policy covers how DataQ treats Personally Identifiable Information (“PII”) and Protected Health Information (“PHI”) (PII and PHI, collectively hereafter “Personal Information”) that DataQ collects, receives, maintains, stores or transmits, including information you transmit or submit to our Service. Your Personal Information includes information that individually identifies you or is information about you that can be traced back to you, your IP address, or your location. It may include, but is not limited to your name, address, employer, email address, phone number, and other information about you.

This Privacy Policy describes our information practices; it is not a HIPAA authorization or consent to recording. When DataQ processes PHI on behalf of a healthcare provider or other customer, DataQ acts as a business associate or subcontractor business associate under the Health Insurance Portability and Accountability Act (HIPAA). Such processing is governed by applicable law and our applicable customer agreement and business associate agreement (BAA). This Privacy Policy does not expand our rights to use or disclose PHI under those agreements. Your healthcare provider’s Notice of Privacy Practices describes its handling of your PHI. DataQ separately handles website, account and business contact information as described in this Privacy Policy and subject to applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. If we make any material changes affecting you as determined by DataQ, we will notify you by posting the revised Privacy Policy on our websites and, if you are an enrolled user of our platform, by providing notice through the DataQ application or software. This helps you to always be aware of what information we collect, how we use it, and under what circumstances, if any, it is disclosed. We may request you to agree to the new terms, otherwise your continued use of the Service, and/or continued provision of Personal Information to us, will be subject to the terms of the then-current Privacy Policy.

Information Collection and Use

DataQ collects Personal Information when you register with DataQ or when you use DataQ’s Service. For registration, DataQ may ask you or your healthcare provider to provide us with your name, address, e-mail address, phone number, provider, employer and/or health data for the Service which you are registering and other related information that DataQ may ask of you from time to time, and you may submit additional information and comments through the Service. We may use your contact information to send you information about our Service or our other services we may provide to you, or information relating to patients, health, or to help prevent spam, fraud or abuse. It is always your choice whether or not to provide us with such information. If you choose not to provide the requested information you may not be able to use certain features or functions of our websites, applications, or services. Whenever you visit our websites, DataQ also receives and records information on our server logs from your browser, including your IP address, DataQ’s cookie information, and the pages you request. For more information on what is collected via our website, please see our Cookie Policy. Your information will be stored in our cloud hosting provider’s data centers within the United States. You may unenroll from the Service at any time by emailing us at support@dataqhealth.com.

Below is a list of the Personal Information DataQ collects and how we use it, subject to applicable law and, for information processed on behalf of a provider, the applicable provider agreement and BAA. We obtain consent or authorization where required by law; not all processing requires individual consent. A provider’s or user’s acceptance of this Privacy Policy does not substitute for any required patient authorization or recording consent.

Registration — When you register for the Service, we may collect your Personal Information as part of the registration process, including but not limited to your email address, name, address, location, provider, and program preferences.
Self-Reported Health-Related Information — When/if applicable, we may collect the information that you enter during the course of using the Service, such as information regarding your health and/or medical condition and related behaviors.
Provider-Reported Health-Related Information — When/if applicable, we may collect the information about patients that is submitted as permitted by applicable law and the applicable provider agreement and BAA by your healthcare provider during the course of using the Service, such as information regarding health and/or medical condition, including information that is protected under the HIPAA privacy and security regulations.
Communications With a Health Professional — We collect communications that take place through the Service between you and other staff members and/or healthcare providers.
Social Information — We collect information that you provide to us through the Services, pertaining to the people with whom you consent to share Personal Information (such as a staff member, another healthcare provider or vendor), as well as communications within the Services between you and such individuals.
Demographic Information — We may also collect demographic information, such as age, gender and geographic location, as part of the Service.
Automatically Tracked Health-Related Information — We may use automated methods to track data from other biometric monitoring devices for use in the application or software that you have allowed to communicate with the application or software.
Product Improvement — DataQ may utilize demographic and health information, information about your device or equipment, and data derived through your utilization of our Service to help improve the DataQ product. When/if applicable, we may also send this information to your healthcare provider(s) to help them improve their products or services.
Surveys and User Research — From time to time, we may send you survey questions or contact you with questions related to your experience to provide us with feedback on our Service. We collect any responses that you provide. Participation in surveys or research tasks is elective and does not necessarily impact your access to the Service. We may provide this information to healthcare providers or sponsors to help them improve their products or services. We share identifiable responses with providers or sponsors only as permitted by applicable law and the applicable customer agreement and BAA, including any required authorization. Otherwise, we share only De-identified Information as described below.
Marketing Communication — We occasionally may contact you via email about new products and features. You may remove your name from our mailing lists to stop receiving these emails. We do not use or disclose PHI for marketing unless permitted by applicable law and the applicable provider agreement and BAA, and we obtain a HIPAA authorization when required. Opting out of marketing emails does not stop necessary service, security or administrative communications.
Mobile Devices — If you are accessing the Service through a program whereby you receive a sponsored DataQ-enabled mobile device, we will collect and manage your data and other telephonic information as part of the device provision and maintenance.
Browser Extension — If you are accessing the Service through a browser extension, we will collect and store information obtained from your use of the browser extension. Collected information may include demographic information about the patients you search on the browser extension through the Electronic Medical Records (“EMR”) system. The browser extension may also collect and store information about the URLs of web pages you visit within the supported EMR domains, as well as user’s IP address and browser version. Collected information may be used, including providing and performing Services requested by you, tracking user activity for application usage reporting, troubleshooting issues, and/or tracking user interest/experience to improve DataQ products and services. Any PHI contained in extension data, including page URLs and usage logs, is subject to the same restrictions as other PHI.
Use of Artificial Intelligence Technologies: — Use of Artificial Intelligence Technologies: We may use artificial intelligence (“AI”) technologies, machine learning algorithms, and automated systems to support various aspects of your healthcare experience. These technologies may be used in treatment, payment options, healthcare operations, and administrative functions to enhance the quality, efficiency, and safety of the services we provide.
When we use AI technologies, your PHI may be processed through these systems. Qualified healthcare professionals review all AI-assisted clinical recommendations. We implement appropriate safeguards to protect your information when processed through AI systems.

AI-Assisted Clinical Documentation (scribe): If you choose and consent to the use of the optional Scribe feature in the DataQ mobile application, we collect audio recordings of the clinical encounter. The recordings are sent to a third-party AI service provider where they are converted into a transcript, which is then used to generate clinical documentation. You may withdraw consent to the recording process at any time by notifying your provider.

De-identified information

In addition to the uses of Personal Information above, we may remove the identifiable parts of the information to create de-identified forms (“De-identified Information”). De-identified Information may be compiled with other data in aggregated forms. We use this aggregated or non-aggregated data in the following ways:

Disclosure for Business Purposes — We may share De-identified Information with institutional clients, partners, investors and contractors for any purposes related to our business practices.
Product Improvement — We may use De-identified Information for product improvement including the Service as well as third parties to evaluate their products or services.
Research — We may use De-identified Information for research whether scientific, marketing, or business in nature. This research may be made public through publication such as within a scientific journal.
AI Model Improvement by Vendors — Our Vendors may use De-identified Information to train and improve their AI models only as permitted under the requirements described above and below, as described in “Information Sharing and Disclosure.” Our scribe service provider may use De-Identified Information derived from recordings to train and improve its AI models, as described in “Information Sharing and Disclosure.

Information Sharing and Disclosure

DataQ does not rent, sell, or share Personal Information with other people or non-affiliated companies, except to provide products or services you have requested, when we have your authorization to share such information, or when we provide the information to companies or consultants working on our behalf under written agreements restricting their use and disclosure of Personal Information to authorized purposes and requiring appropriate safeguards. A confidentiality agreement alone is not sufficient for such processing. These companies and consultants do not have any independent right to share Personal Information.

When your provider uses a third party scribe, we share encounter audio recordings with the scribe vendor solely to provide transcription and clinical documentation. The scribe vendor acts as our subcontractor business associate under a signed Business Associate Agreement. That agreement requires the vendor to protect Personal Information with the same protection described in this Privacy Policy and required by HIPAA. As permitted by that agreement, the vendor may de-identify this information in accordance with HIPAA (45 CFR 164.514). The scribe vendor uses only de-identified information to train and improve its AI models. We do not permit our vendors to sell this information or use it for advertising.

We may also be required to disclose Personal Information in response to a legal process, for example, in response to a court order or a subpoena to comply with its applicable legal and regulatory reporting requirements. We also may disclose Personal Information in response to a law enforcement agency’s request, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our License Agreement, Subscription Agreement, and/or End User Agreement, or to verify or enforce compliance with the policies governing our products and services and with applicable laws, or as otherwise required or permitted by law or consistent with legal requirements. In addition, we may transfer Personal Information to an entity or individual that acquires, buys, or merges with DataQ, or our other business units.

Third-Party AI Vendor

Audio recordings may be shared with our third-party AI vendor solely to provide transcription and clinical documentation services and, only as permitted below, to create De-identified Information. Vendors processing PHI on our behalf act as subcontractor business associates under a signed BAA requiring the applicable HIPAA safeguards and restrictions. A vendor may de-identify PHI only to the extent authorized by our agreement and BAA, and applicable law. Vendors may train or improve their AI models only using De-identified Information meeting the requirements above and only to the extent those agreements and applicable law permit. We do not permit our AI vendors to sell information received through these services, or use that information for advertising.

Confidentiality and Security

We have taken reasonable and necessary steps to ensure that all Personal Information collected will remain secure by applying end-to-end TLS 1.1 and data at rest encryption using AES-256. We have put in place appropriate physical, electronic, and administrative procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the Personal Information that we collect.

DataQ is not responsible for and will not be a party to any transactions between you and a third-party provider of products, information or services. DataQ does not monitor such interactions to ensure the confidentiality of your Personal Information, including credit card information. Any separate charges, data records or obligations you incur in your dealings with third parties linked to or in conjunction with DataQ’s Service are your responsibility.

Data Retention

DataQ retains Personal Information, including Scribe recordings and transcripts, and as required by applicable federal and state law, including HIPAA. Third-party AI vendors retain data only as required by applicable federal, state, and HIPAA requirements and under the terms of our Business Associate Agreement.

Accessing, Changing, and Deleting Your Information

You may request access, changes, or deletions to Personal Information and request information about our collection, use and disclosure of such information by contacting us at support@dataqhealth.com. We use best efforts to keep our records as accurate and complete as possible. You can help us maintain the accuracy of your information by notifying us of any changes to Personal Information as soon as possible. Your rights to access, change, or delete Personal Information are not absolute. We may deny you such rights when required by law or if the request would likely reveal Personal Information about a third-party.

You may withdraw consent to applicable AI features, such as the scribe, by notifying your provider or sending an email to our support team. Withdrawing consent stops future usage but does not affect records made before you withdrew. To request deletion of AI-related data, contact
support@dataqhealth.com.

General Information

Links — The DataQ Service may contain links or deep links to other websites, open search results, public feeds, or curated channels. DataQ generally reviews the content of health news articles or publications linked through third-party websites, but is not responsible for such content, the privacy practices, or any advertisements on third-party websites. Users should be aware of this when they leave our Service and are encouraged to review the privacy statements of each third-party website. Moreover, DataQ is not responsible for any disclosures to third parties to whom you may disclose Personal Information directly, including other staff members and/or family and friends. This Privacy Policy applies solely to information collected by DataQ in relation to the Service.
Termination — DataQ reserves the right to decide, at its sole discretion, to no longer offer you the Service. If DataQ decides to terminate your account, DataQ will comply with applicable law regarding your Personal Information in its possession.

Questions and Suggestions

If you have questions or suggestions, or wish to correct Personal Information, please email DataQ to start the removal process at Legal&Compliance@dataqhealth.com

Prime DataQ Health, LLC
ATTN: Legal
2871 Lake Vista Drive, Suite 210
Lewisville, TX 75067

This Privacy Policy was last updated on September 30, 2026.